Refund policy

Return & Refund Policy

Last updated: 12/31/2025

Thank you for shopping with us. This Return & Refund Policy applies to all domestic and international orders shipped from the United States. By placing an order, you agree to the terms outlined below.

1. General Return Eligibility

Return requests must be submitted within fourteen (14) calendar days of delivery. All returns are subject to review and prior approval. Unauthorized returns will not be accepted.

·       To be eligible for a return, items must:

·       Be unused, unopened, and in their original condition

·       Be returned in the original packaging (including any inserts/accessories)

·       Include proof of purchase (order number and purchaser details)

We reserve the right to refuse returns that do not meet these requirements.

2. Accepted Reasons for Returns

2.1 Damaged or Defective Products

If your product arrives damaged, in poor condition, or defective at the time of delivery, you must notify us within forty-eight (48) hours of delivery.

To initiate a claim and request a resolution, you must email info@glasst.co with:

·       Your order number

·       A brief description of the issue

·       Clear photos of the item(s) showing the damage/defect

·       Clear photos of the shipping box and packaging materials (including labels)

After review and approval, we may, at our discretion, offer a replacement, a partial refund, or a full refund, depending on the circumstances and the results of the carrier claim process. If a replacement is approved, it will be shipped using a standard shipping service only.

 

 

2.2 Incorrect Product Received

If you receive an item different from what you ordered, you must notify us within forty-eight (48) hours of delivery.

Please email info@glasst.co with:

·       Your order number

·       Photos of the item(s) received

·       Photos of the packing materials and label

Once confirmed, we will provide a replacement or refund at no additional cost, subject to our review and approval. Replacements are issued only when it is verified that the product arrived damaged and unusable, or that an incorrect color was shipped.

2.3 Customer Remorse (Change of Mind)

Replacement units are approved exclusively for items confirmed to have arrived damaged and unusable, or for orders where an incorrect color was delivered. Cosmetic imperfections, minor packaging damage, or subjective color expectations do not qualify for replacement.

If you request a return because you no longer want the product and there is no defect, you are responsible for all return shipping costs (including international return shipping, if applicable).

Important notes:

·       Original shipping fees are non-refundable

·       Any duties, taxes, or customs fees paid are non-refundable

Refunds (if approved) will be issued only after the returned items are received and inspected.

3. International Orders – Duties, Taxes, and Destination Charges

For international shipments, customers are solely responsible for all import duties, taxes, customs fees, and any carrier charges assessed at destination.

If a shipment is:

·       Held by customs due to unpaid charges

·       Refused by the recipient

·       Returned to sender because duties/taxes were not paid

·       Abandoned, destroyed, or otherwise disposed of by customs or the carrier

then the order is not eligible for a refund (including product and shipping costs). Any additional fees incurred (including return-to-sender fees, storage, or disposal fees) remain the customer’s responsibility.

4. Incorrect Address, Delivery Failure, or Refusal

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to:

·       Incorrect or incomplete address

·       Recipient unavailable or failure to respond to carrier requests

·       Refusal of delivery

·       Failure to pay duties/taxes or carrier destination charges

and the shipment is returned to sender, shipping fees are non-refundable. Re-shipping (if possible) will be charged to the customer.

5. Return Request Process

To request a return, you must contact us at info@glasst.co and receive authorization before shipping anything back.

Your email must include:

·       Order number

·       Reason for the request

·       Photos/evidence (required for damaged, defective, or incorrect items)

We will provide instructions and, when applicable, a return address. Do not send returns to any address not explicitly provided by our team.

6. Refunds

Once an approved return is received and inspected, refunds (if applicable) will be issued to the original payment method.

Please note:

·       Refund processing times may vary by bank/payment provider

·       Shipping fees are non-refundable unless the error was caused by us

If the return is approved for customer remorse, the refund amount may be reduced by any applicable restocking or handling costs, where permitted, and by any damage/loss in value due to improper packaging.

7. Non-Returnable Items

The following are not eligible for return or refund:

·       Used or opened products

·       Items damaged due to misuse, mishandling, or improper storage

·       Unauthorized returns (sent without prior approval)

·       Items not in original condition or missing original packaging

·       Customized or made-to-order items (if applicable)

8. Final Discretion

We reserve the right to determine the final resolution of all return and refund requests on a case-by-case basis, including approval, eligibility, and the appropriate remedy.

9. Contact

For all return requests and questions, please contact:

info@glasst.co